We protect, repair, and grow the online reputations of restaurants and cafes.

We monitor your Google Business Profile and other platforms around the clock. The moment a new harmful review appears, our team is alerted and processes the removal, if the review can not be taken down, we craft professional responses on your behalf that show prospective customers your restaurant takes feedback seriously. You're never caught off guard by a review again.

Most restaurants see measurable improvement within 30 to 60 days. Review removal cases typically resolve in 1–3 weeks, depending on the platform, and our review generation system starts delivering new 5-star reviews within the first fortnight. By month three, you'll typically see a noticeable rating increase and a stronger first page on Google. Full reputation transformation - including AI Overview positioning and authority building - is a 4–6 month process.

Google's AI Overviews now pull together information from reviews, your website, and third-party sources into a single AI-generated answer at the top of the search results. When someone searches for terms like "best restaurant near me", Google no longer just shows a list of websites; it increasingly highlights and recommends specific restaurants. Reputation Experts strengthens your entire digital presence so your restaurant is in a far better position to be trusted and recommended by Google's AI. This includes improving your review profile, increasing rating strength and review volume, optimising trust signals across your web presence, and building authority through high-quality third-party coverage. When your restaurant is featured in trusted media and reputable publications — something we specialise in — it creates the kind of authority signals that naturally improve how your restaurant is understood and recommended by Google AI Overviews, ChatGPT, and other AI-driven discovery platforms.

We work across three phases. First, we clean up, removing policy-violating reviews, suppressing negative search results, and fixing gaps in your Google Business Profile. Second, we strengthen, building a steady flow of genuine 5-star reviews from your existing customers using follow-up systems timed around reservations, and publishing authoritative content that positions your restaurant as a trusted name online. Third, we establish long-term authority, securing press coverage, optimising for Google AI Overviews and ChatGPT recommendations, and providing ongoing monitoring so your reputation stays protected month after month.

Reputation directly drives revenue. 87% of customers check online reviews before making an appointment (unless existing clients). A practice sitting at lower score stars loses customers to a competitor at a higher score every single day, even if the clinical care is identical. We close that gap by removing unfair reviews that drag your rating down, generating a consistent stream of new 5-star reviews that push it up, and ensuring your restaurant appears prominently when potential customers search on Google, ask ChatGPT, or browse AI Overviews. The result is more clicks, more calls, and more reservations, clients typically see a 30–50% increase in new customer enquiries within the first three months.